Refund and Returns Policy
At Update Store, customer satisfaction is our top priority. We aim to provide you with high-quality products and a smooth shopping experience. To ensure fairness and transparency, please review our Refund and Returns Policy below.
General Return Conditions
The item must be in its original condition (unused, undamaged, and with all accessories, manuals, and original packaging).
Return requests must be submitted within 14 days from the date of delivery.
A valid proof of purchase (order number or electronic invoice) is required.
The product must not have been installed, assembled, or show signs of wear or tampering.
All returns are subject to prior approval and verification by our customer service and technical support team.
Inspection Before Return
No return request will be accepted without inspection by our technical support team.
After submitting a return request, our team will contact you to schedule an inspection appointment.
Following the inspection, you will be informed whether the product qualifies for return or replacement.
Non-Returnable Items
Certain items cannot be returned, including:
Products that have been used, installed, or damaged due to misuse.
Items without original packaging or missing components.
Clearance items or products marked as “Final Sale” (unless received damaged).
Items that fall under hygiene-sensitive categories (such as earphones or personal care devices) if opened or used.
Customized or special-order products.
Refund Process
If your return request is approved, the refund will be processed through the original payment method.
Refunds are typically completed within 7–10 business days after approval.
In some cases, shipping fees, inspection fees, or handling charges may be deducted from the total refund.
If the product was received damaged or defective, Update Store will cover return shipping costs.
Exchange Policy
Products that meet the return conditions may be exchanged for another item of equal value, subject to availability.
If the chosen replacement product has a higher price, the customer will be required to pay the price difference.
How to Submit a Return or Refund Request
Contact us via the Contact Us page on our website or by phone.
Provide your order details and reason for return.
Our customer service team will guide you through the process and arrange for inspection.
Once inspected, you will receive confirmation and instructions regarding your refund or replacement.
Need Help?
If you have any questions or need assistance, our support team is always ready to help:
Email: update.cs@live.com
Phone: +20 1020999955
Facebook: Update Store
