OUR STORES

VISIT OUR NEW
STORE IN 6 October City

Diamond Mall Branch Store Frist Floor
Almehwar Almarkazi Branch ,
Building no.301- Palm Hills
Branch Hills Mall Frist Floor
6 October City, Egypt 12564

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What products do you sell on Update Store?

We offer a wide range of original technology products including smartphones, laptops, computer accessories, networking solutions, and hardware upgrades.

Do you sell original and new products?

Yes. All our products are 100% original, brand-new, and come with the manufacturer’s warranty where applicable.

Do you ship outside Egypt?

Currently, we deliver orders within the Arab Republic of Egypt only.

How long does delivery take?

Delivery usually takes 1–3 business days inside Cairo and 2–5 business days for other governorates, depending on product availability and location.

Can I return or exchange a product?

Yes, you can return or exchange products within 14 days of delivery, provided they meet our Refund and Returns Policy conditions (unused, in original packaging, and with all accessories).

 

How do I submit a return or refund request?

You can contact our customer service team through the Contact Us page, by phone, or via email. Our team will arrange for inspection and guide you through the process.

 

Do your products come with a warranty?

Yes. Most electronic devices come with a standard manufacturer’s warranty. The duration and coverage depend on the product type and brand.

 

How can I contact customer support?

You can reach us at:

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS